Editorials

THE WHITE RAT

Qantas Troubles Reach A Peak

On the 26th February 2014 I wrote:
What will Qantas announce, 12 years to the day that Fox & Lew killed any chance of Ansett MkII?
I predict that the International routes will be reduced to the Kangaroo (LHR), and Wallaby (LAX).

Domestic flights will be The Shark Patrol, (BNE-SYD-MEL-ADL),* and PER to the east coast (BNE, SYD, MEL), with Jetstar getting the rest.
Killed-off will be Jetstar Vietnam, (I predict a $65M loss), Japan, HKG, maybe NZ.

Jetstar Singapore? A lot of work for $2M.

Outsource all heavy maintenance, and back office, to the Philippines, and a little to India.


Sale and leaseback of the fleet ($900M for which they'll get $600M), sale and leaseback of terminals and their famous Jet Base.

Pain all 'round. Shocking for thousands of loyal Qantas staff who are going to be retrenched.


Alan
Joyce? Not all his fault, Jetstar overseas expansion excepted. Instead, blame Geoff Dixon for handing him a poisoned chalice with absolutely no Plan B.

The B747 replacements were the A380s, and the B767 replacements the NightMare (Dreamliner).

The second that both these aircraft were late, as all new aircraft are, his fate was sealed. The job came with No Plan B, which Joyce was silly to accept.


* With ADL dropping-off the day G.M.H. closes its doors.
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Today, 6th March 2014:


M
y prediction before the announcement still stands. This is what will eventually be left.

I have read the briefing to the stock exchange and I think Alan Joyce has a chance of stemming the flow. Last year they were bleeding $1.5M a day. Now it's down to $M1.28. Some old B767s and B747s have gone. The last old B737 did its last flight two weeks ago. PER-SIN is finished. The CNS base will close, and the crews are being redeployed.

The problem is that the Labor Government privatised 100% of this company 19 years ago yet people think that is still a Government carrier.

In fact, after being funded by the QLD Government during its startup phase, Virgin Australia has more government-money in it than Qantas.

The Federal Government has to allow Qantas to operate unrestrained with respect to ownership. Today that amendment has passed the House Of Representatives, but has yet to pass the Senate.

I doubt any international carriers would be silly enough to buy a share of Qantas. KLM went to bed with Air France, and British Airways went to bed with Iberian, so there are precedents.


Qantas is a business, not a charity. The staff and customers must get this.

I used to fly MEL-SYD for $237 return in 1980. You can get this same fare, or cheaper, today. 34 years later it should cost $931, according the Reserve Bank of Australia’s website with inflation averaging 4.2%.

Joyce should contact every Mayor of every charity destination, CNS, TSV, MKY, ROK, ISA, ASP, DRW etc —he has about 60 calls to make— and say:
" If you want the White Rat to continue your daily service, it's going to cost your city $XX,000 per week. We will do it for you, better and cheaper than anyone ... and if you think you can start your own airline for less, call the Mayors of Mackay and RockVegas, (who went and started their own Fokker 100 airline after Ansett), and ask them.”

Everything else besides the cash-cow routes needs to move to Jetstar, which is going to grow and grow.

In the longer term I'd move Jetstar from a low-cost / low-service offering into a low-cost / full-service offering based on Barbara Cassani's 'go' —British Airways’ low-cost carrier killed-off by Rod Eddington.

I believe it was Eddington’s worst decision in his time with British. Correctly, he recognised that
go was cannibalising his premium B.A. mainline customers. He sold it to a private equity firm for GBP 100M who, a year later sold it to Stelios Haji-Ioannou for a GBP 220M profit, who instantly added 27 aircraft to Easyjet’s low-cost / low-service fleet.

No longer could British Airways control the movement of their premium customers to the low-cost sector.

Alan Joyce, on the other hand, learnt from this and turned it into an art form for Qantas. High value customers who accrued their Frequent Flyer points on the cash-cow routes for business travel, suddenly found that when they tried to redeem them during holidays, the only flights servicing their favoured destinations of Noosa and the Gold Coast were with the low-cost Jetstar.

Worse, every flight seemed to have at least one family defeated by the strict check-in rules who now had to rebook, for real cash.

Moving loss-leader flights to Jetstar solves the problem, but loses passenger appeal. Barbara Cassani, Emirates, Etihad, Qatar have shown that low-cost / full-service airlines can work.

Low cost? An Emirates A380 Captain gets exactly half of an equivalent Qantas Captain, and does nearly twice the work.

The longer Qantas keeps operating loss-making routes, the faster it bleeds. Joyce must get the staff levels, per aeroplane, from the high of 385 (approx.) pre Ansett’s demise, to about 120. The sooner he does it, the sooner he crawls out of the grave. If he doesn't, the White Rat will die.

That may take 5,000 jobs, maybe even 6,000.

The day the flight crews started using iPads instead of paper inflight manuals, the people updating them every day became obsolete —
the cost of modernisation. Remember? It’s why we all got computers.

When Flight Engineers went the way of the Do-do, replaced by inflight computer screens, no-one in Head Office cared. That’s about to change.


The politicians and unions hate Joyce. Grounding the airline, as he did in 2011, sealed his fate.

A senior Australian businessman told me on Monday, over a nice crumbed Whiting, that the only way to complete the recovery is with a new broom of management — “for whom
the old way is history, not standard business practice.”

All the pollies and union bosses know that this is a fight between two men: the CEOs of Qantas and Virgin. They are set against each other, and with Virgin losing $450,000 a day, the stakes are high.


Sadly, they are using honest, hard-working, loyal staff members as chips.





Originally Published March 6th., 2014.


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