Editorials

UNDERGROUND SHARKS

02/07/02 22:17 Filed in: My Ideas
If you contracted a company to provide a service, say — to provide you with access through their tunnel to another part of your city— should that company not feel compelled to offer a discount or rebate if the service is diminished in any way?

If one of the three lanes of the tunnel is closed because the tunnel leaks and needs repairing, doesn’t that limit the tunnel’s capacity by 33%?

Then, for ‘safety reasons’ if the speed along two thirds of the tunnel is reduced from 80 kilometres an hour (50mph) to 60 kilometres an hour (35 mph); does it not follow that it’s a reduction in speed of 20% for the affected two-thirds?

Surely, it has to be worth some sort of a discount. Not with Melbourne's Citilink, which, in my opinion, always delivers a lesser than 100% service … but at full retail.

That sound you can hear? It's not water dripping, just dollars falling out of your wallet.

2 July 2002

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